Monday, January 7, 2013

May I Help You May Not Be Help!

Your computer screen goes blue and eventually turns black, what would you do? If you are using an LETU computer, we hope you would call 903-233-3500 (toll free: 866-TEC-LETU). 

However, what would happen if as soon as this happened on your computer, all of the sudden you received a call from Tech Support offering to fix your computer? That Tech Support introduced themselves as Adam or Bill and convinces you to grant authority to run a program to scan your computer. 

While you are watching, you see that Tech Support person going through your files and showing you how the virus has infected your computer.

Once that Tech Support finishes, they tell you the virus could be removed for a fee and ask you for your credit card info.

Sound legitimate, right?

IC3, a partnership between the FBI and National White Collar Crime Center (NW3C) released a report today describing this scam. Nothing verified at this point, just reports coming. Another good warning to all of us to be careful about what we do and who we allow on our computers.

LETU IT will never ask you for a credit card number. We will ask for permission to control your computer, but it will either be after you have gone to or for campus computers we have let you know that we will be controlling the LETU computer with software we have already installed.

As always, if you have any concerns or questions about technology, please call us at 903-233-3500 or email at

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