Tuesday, October 23, 2012

Why can't we all get along, Apple (iOS6) and Microsoft calendars?

Update: Today, 11/1/2012, Apple announced an iOS 6.01 update that has resolved some of the Exchange meeting issues, I would encourage you to update your Apple iOS devices. (http://support.apple.com/kb/DL1606)

Big day of announcements for Apple, the new iPad mini, more iMacs (desktops) and a new MacBook Pro (laptop). We will see some important announcements from Microsoft this week as well. We enjoy the productivity available from having these portable devices sync with our LETU data. We use Microsoft Exchange for our email and calendaring system. We have come to rely on this calendar to be completely accurate and sync with all of our devices.

The Exchange team released an update today (10/23/2012) that problems between iOS6 and Exchange calendars have continued to surface. 

We will continue to use these devices and wait on their programming teams to fix these inconsistencies. As fixes become available, we will apply them and notify you of updates. 

So how do we cope? Your LETU Exchange calendar should be the one you can trust. You can access this calendar through Outlook or webmail (mail.letu.edu). More information available on our FAQ here.

One practice, although frustrating, is, when you are using an Apple mobile device (iPad, iPod or iPhone), do not accept meeting requests on that device. These meetings will still show up on your calendar as tentative. We can also work with you on other settings like automatically accepting meetings. When you accept them using Outlook or webmail, they will sync correctly with your Apple device.

There is a "quick" trick for an Apple device that seems to lose calendar items. Go into your Settings, find Mail, Contacts, Calendars, find your Exchange email and turn off calendars. I'd recommend restarting your device. After you've restarted, go back to the same area and turn calendars for Exchange back on. Resyncing the calendar will clear any data corruption that shows up on your mobile device. As this corruption seems to happen over time, you may need to do this several times a year.

We are always very glad to help as we live in these exciting times of devices, companies and software learning to work well together.

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